When booking a session through your scheduling link:

1. On the checkout screen, enter your package code where prompted.

2. Your code will apply your hours and track how many you’ve used.

Package codes are valid for 1 year from the date of purchase.

There are a few easy ways to check your remaining hours using your package code:

Option 1:

• Click your scheduling link

• Scroll to the bottom of the page and click “Check Code Balance”

• Enter your package code to see how many hours remain

Option 2:

• If you’ve already booked a session, open your confirmation or follow-up email

• Click “Change/Cancel Appointment”

• Scroll to the bottom and click “Check Code Balance”

Option 3 (if you're already booking):

• Start booking an appointment using your scheduling link

• On the checkout screen, enter your package code

• Your remaining balance will display before finalizing — you can exit without completing the booking

You can use your scheduling link at any time to book more appointments. It’s the same link you received in your order receipt email after purchasing your package.

When scheduling your very first session, please use the “New client” appointment type — it includes a required intake form to help us get started.

For all following sessions, choose “Returning client” to skip the intake form and book more quickly.

When booking sessions, make sure to enter your package code during checkout so the system applies your hours and tracks your remaining balance.

Can’t find your scheduling link or package code? Please let me know and I can resend it to you.

Yes! You'll find a reschedule/cancel link in every appointment confirmation email. You’re welcome to make changes anytime through that link — or just let me know if you need any help.

• More than 48 hours’ notice? You can reschedule or cancel directly through the website using your confirmation email link.

• Less than 48 hours’ notice? Please text me so I can plan accordingly.

• Same-day cancellations (less than 24 hours’ notice) may be considered a used session without refund. I always do my best to accommodate, but appreciate your understanding of this policy.

• All sessions and packages must be used within one (1) year of the original purchase date; any unused sessions will expire after that time and will not be refunded.

Check your spam or promotions folder, especially if you’re using Gmail. Sometimes Acuity emails get filtered there. If you still don’t see it, feel free to contact me and I’ll resend it.

All appointments are displayed and booked in your local time zone (based on your device settings), so no conversions are necessary.

While mobile works just fine, many people find it easier to view the full calendar and book multiple sessions on a computer or tablet.